Privacy notice
Version 2026-09-21. What we hold about you, why, who else sees it, and how to make us stop.
Who is responsible
Doorstep Glass Recycling, 24 Balmossie Meadow, Dundee, DD5 3GG, is the data controller for the information described here.
What we hold
- To run your collection
- Your name, address and postcode, email address and mobile number; where you keep the box and any note you give the driver about getting to it; which round you are on and which day we come.
- What happened on each collection
- The date, whether we collected, and if not, why, for example that the box was not out or we could not get access. If a driver cannot collect they may take a photograph of the collection point, so that we can tell you what we found. Those photos are of the spot the box should be, they are only visible to our office, and they are not shared.
- Payments
- What you pay, when, and whether a payment succeeded or failed. We never see or store your card number, card details go straight to Stripe, who are the payment processor. We hold only a reference to their record.
- Messages
- The reminders and service messages we send you, whether they were delivered, and any reply you send us, including a STOP, which we keep so that we do not text you again.
- If you asked us to come to your area
- Your email address and postcode, so we can tell you if we start collecting near you. Nothing else.
Why we are allowed to hold it
To perform our contract with you: almost everything above. We cannot collect from an address we do not know.
Our legitimate interests: planning efficient rounds, working out where collections keep failing so we can fix them, keeping records of what we did and when, and preventing fraud. We have considered your interests in doing this, and none of it involves profiling you or making automated decisions about you.
Legal obligations: we are a licensed waste carrier (WCR/R/1197147) and we keep the records that requires, along with the accounting records HMRC requires.
Your consent: only for things you opt into, such as the text reminder. You can withdraw it at any time without affecting your service.
Who else sees it
Only the companies we need to run the service. Each is bound to use it only for that, and none of them may use it for their own purposes.
- Stripe
- Takes card payments. Receives your name, email and what you pay.
- Routific
- Plans the driving order of each round. Receives your name, address, postcode, email and phone number, because that is what identifies a stop on a route.
- TextMagic
- Sends the text reminders. Receives your mobile number and the message.
- Postmark
- Sends our emails. Receives your email address and the message.
- Our hosting and email providers
- The servers this site runs on, and the mailbox we reply from.
We do not sell your information, and we do not share it for anyone else's marketing. We will disclose it if the law requires us to.
How long we keep it
While you are a customer, and then for as long as we need it for the records we are obliged to keep, normally six full financial years for anything with money attached. Collection photographs are deleted after 90 days, a little over three collection cycles, which is long enough to settle a question about a recent visit. We keep one longer only while it is the subject of a complaint you have raised, because it is the evidence that answers it.
The words are kept for less time than the record. After 180 days we remove the text of messages sent to you and anything you replied, along with a driver's note about a stop, and keep only the fact that a message was sent, when, and whether it arrived. What you wrote in a complaint is removed 180 days after it is resolved, never while it is still open.
If you reply STOP we keep your number on our do-not-text list indefinitely, because forgetting it would mean texting you again. We remove the words you sent; we keep the instruction.
Cookies
This site sets a cookie to keep you signed in and one to protect forms against cross-site request forgery. That is all: no analytics, no advertising, no tracking across other websites, which is why there is no cookie banner asking you to accept anything.
Your rights
You can ask us for a copy of what we hold about you, to correct anything wrong, to delete it where we do not need to keep it, to restrict or object to how we use it, or to receive it in a portable form. Ask us and we will do it within a month, free.
If you think we have handled your information badly, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Getting in touch
The quickest route is your account, or the contact page. Write to us at 24 Balmossie Meadow, Dundee, DD5 3GG.